World-class teams,
run like they're yours.
Scale Catalysts builds and operates dedicated remote teams for growth companies — customer experience, back office, lead generation, virtual assistants, AI data labeling and healthcare BPO — at up to 60% below onshore cost, managed against your KPIs.
One partner for every function that keeps you running.
Dedicated teams, hired against your blueprint and managed against your KPIs. Open a practice area to see what we take off your plate.
Inbound and outbound support across voice, chat, email and social — teams that speak your brand fluently. We hire for empathy, train on your playbook, and manage to CSAT, NPS, FCR and AHT — reported to you weekly, in your dashboard, not ours.
- Inbound customer support
- Outbound calling campaigns
- Live chat & messaging
- Email & ticketing support
- Social media & review response
- QA, CSAT & NPS programs
The high-volume, zero-glamour work that quietly decides whether your business feels reliable. Our back-office teams run on double-key verification, exception queues and full audit trails — so errors never reach your customer.
- Data entry & data processing
- Document & invoice management
- Order & inventory processing
- Data enrichment & cleansing
- Catalog & content management
- Reporting & dashboards
Researchers, cold callers, appointment setters and SDR pods who keep the top of funnel full and the bottom of the CRM clean — so your closers only ever touch real opportunities.
- B2B lead generation
- Appointment setting
- Cold calling & telemarketing
- Outbound SDR pods
- List research & enrichment
- CRM hygiene & follow-up
College-educated, career-track virtual assistants who become the operational right hand to your executives and teams — proactive, discreet, and fluent in your stack from week one.
- Executive assistance
- Calendar & travel management
- Inbox & correspondence triage
- Research, briefings & reporting
- Bookkeeping & expense support
- CRM & process documentation
Billing, coding, RCM and patient-support teams trained on US clinical workflows and directed from Phoenix.
- Medical billing & coding
- Revenue cycle management
- Prior authorization
- Medical scribing
- Patient engagement & telehealth
- Eligibility & verification
Trained annotation teams that turn raw data into model-ready training sets — labeled to your guidelines, checked in multiple QA passes, and delivered on a predictable weekly cadence.
- Image & video annotation
- Text classification & entity tagging
- Audio transcription & labeling
- LLM response rating & evaluation
- English & Swahili language data
- Data collection & validation
Healthcare support, run to clinical standards.
Billing, coding, RCM and patient-support teams trained on US clinical workflows, 100% HIPAA-trained, and directed from Phoenix.
Clean claims, first pass.
Certified coders and billers who treat your claim pipeline like a production line — scrubbed before submission, tracked after it, and worked to zero aging. You keep visibility of every claim, every denial and every dollar.
- ICD-10 / CPT / HCPCS coding
- Charge entry & claim scrubbing
- Denial management & appeals
- Payment posting & reconciliation
- ERA / EOB processing
- Coding audits & compliance checks
The whole cycle, owned end to end.
From eligibility to zero balance — a dedicated RCM team that runs your cycle on a cadence, not on fire drills. Weekly aging reviews, monthly performance reads, and a named lead who owns the number.
- Eligibility & benefits verification
- Prior authorization management
- Charge capture review
- AR follow-up & collections
- Patient billing & statements
- RCM analytics & KPI reporting
Authorizations that don't stall care.
Dedicated PA specialists who chase payers so your clinicians don't have to — initiated early, tracked daily, and escalated before they become delays.
- PA initiation & payer tracking
- Clinical documentation gathering
- Payer follow-up & escalations
- Appeal & peer-review packets
- Real-time eligibility checks
- Chronic-care authorization renewals
Clinicians treating patients, not keyboards.
Trained scribes who chart in real time inside your EHR — SOAP notes, referrals and orders handled to your templates, reviewed and signed by your clinicians.
- Real-time EHR charting
- SOAP note preparation
- Referral & order documentation
- Visit transcription & formatting
- H&P documentation support
- Documentation queue management
A front desk that never puts anyone on hold.
Scheduling, reminders, intake and telehealth support delivered with clinical politeness — extended-hours coverage that keeps your calendar full and your patients informed, run from the Phoenix desk.
- Appointment scheduling & rescheduling
- Reminder & recall campaigns
- Telehealth concierge & tech support
- Patient intake & registration
- Portal help desk
- Referral coordination
- Caregiver & home-care visit scheduling
Built like an in-house team. Priced like an outsourced one.
The usual outsourcing pitch is a rate card. Ours is an org chart — here's exactly what you're buying, and why it holds up.
We started Scale Catalysts in Phoenix and expanded with an Africa Office in Nairobi, Kenya: outsourcing should feel like hiring — only faster. Not a vendor that invoices you and disappears, but a team that reports into you. Every seat is recruited against your blueprint, trained on your playbook, and measured on your numbers — with leadership teams you can meet in Phoenix and Nairobi. Our people are highly skilled professionals recruited from talented but underserved communities in East Africa — real expertise that just needs the opportunity, so every seat you fill delivers quality work and creates meaningful careers.
US-run, Phoenix-based
Your engagement is directed from our US Office — not handed off to a distant account manager you've never met. Escalations end at a desk you can visit: 113 W Magdalena Ln.
Hired to your blueprint
We don't send résumés from a bench. Every role starts with your scorecard — skills, tooling, hours — and we recruit specifically against it.
Managed to your KPIs
Weekly reporting against the metrics you already care about — CSAT, accuracy, SLA, pipeline — in your dashboard, not ours.
Security from day one
100% HIPAA-trained staff, access logging, device policies and NDA-backed team members — before anyone touches your data.
Blueprint to go-live in 21 days.
A fixed, published sequence — because "it depends" is how projects slip. Here's what happens after your first call.
Blueprint
We turn the role into a scorecard: outcomes, KPIs, tools, hours and escalation paths — signed off by you before anyone is sourced.
Sourcing
We recruit specifically against the blueprint — no bench CVs — and screen for the skills and temperament the scorecard demands.
Selection
You meet the finalists on video and make the final call. Every hire is someone you approved by name.
Onboarding
Your playbook, your systems, your QA rubric. We train the team to your documentation and run supervised dry-runs.
Go-live
The pod starts production with a QA overlay for the first 30 days and weekly KPI reporting from day one.
Run the math before the call.
Pick a role, set a team size, and see the fully-loaded difference. The calculator uses our standard 60% reduction — the same math that goes into your proposal.
Estimate assumes a fully-loaded onshore cost (salary, benefits, tax, overhead) for the selected role, based on US Bureau of Labor Statistics median pay plus a 30% benefits load, and Scale Catalysts' standard 60% reduction. Final pricing is scoped to your blueprint — book a discovery call for a firm quote within 48 hours.
Build a long-term BPO relationship with a partner who understands growth.
Whether you need a single support pod or a multi-function offshore operation, we can recruit, train, and manage the team around your goals.
- Dedicated hiring & SOP design
- Weekly KPI reporting
- Operational oversight
- Launch in 2–3 weeks
Let's build your first pod.
Tell us what's eating your team's week. Within one business day you'll have a blueprint, a timeline and a firm price — from the Phoenix desk, not a call center.